FAQ

How long does shipping take?
Orders are typically delivered within 10–20 business days depending on your location and local shipping carriers.

When will my order be processed?
Orders are usually processed within 1–3 business days after payment confirmation.

Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking number and tracking link.

Can I change or cancel my order?
Orders may be changed or canceled within 12 hours of purchase. After that time, processing may have already started and changes may not be possible.

What should I do if my order arrives damaged or incorrect?
Please contact our support team within 48 hours of delivery and include photos of the issue. We will assist you with a resolution.

Are your products suitable for all dogs?
Our products are designed for general canine nutrition. If your dog has specific health conditions, allergies, or dietary restrictions, we recommend consulting your veterinarian before introducing new food products.